Privacy Policy

Last Updated: September 7, 2025

This Privacy Policy describes how CARLOPHIS ("we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the "Site").

1. Information We Collect

We collect information in a few different ways when you interact with our Site.

a) Information You Provide to Us:

  • Contact Information: Name, billing address, shipping address, email address, and phone number.

  • Order Information: Details about the products you purchase.

  • Account Information: Username and password if you create an account.

  • Communications: Any information you provide when you contact our customer service.

b) Information We Collect Automatically:

  • Device Information: We automatically collect certain information about your device when you access our Site, including your IP address, web browser type, time zone, and information about the cookies installed on your device.

  • Usage Information: As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect this automatic information using technologies like "Cookies," "log files," and "web beacons."

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Fulfill your orders: Process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.

  • Communicate with you: Respond to your inquiries and provide customer support.

  • Screen for risk and fraud: We use device information (particularly your IP address) to help us screen for potential risk and fraud.

  • Marketing and Advertising: With your consent, we may send you emails about our store, new products, and other updates. You can opt-out of these communications at any time.

  • Improve and Optimize Our Site: We use usage information to analyze how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

3. How We Share Your Information

We do not sell your Personal Information. We share your Personal Information with trusted third-party service providers to help us operate our business and provide services to you. These include:

  • Shopify: Our Site is powered by Shopify. We share information with Shopify to power our online store and process your orders. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Payment Processors: To securely process your payments (e.g., Stripe, PayPal).

  • Shipping Carriers: To fulfill your orders and deliver your products (e.g., USPS, FedEx, DHL).

  • Marketing & Analytics Partners: To help us understand our customers and run advertising campaigns (e.g., Google Analytics, Meta).

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies

Cookies are small files that a site transfers to your computer's hard drive through your web browser that enables the site's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information and ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

For Residents of California (CCPA): If you are a resident of California, you have the right to:

  • Request access to the Personal Information we hold about you.

  • Request that we correct or delete your Personal Information.

  • Opt-out of the sale of your Personal Information.

To exercise these rights, please contact us using the information below.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. International Data Transfers

Please be aware that your information may be transferred to, stored, and processed in countries outside of where you live, including China, where our company is based, and in other countries where our service providers are located. We take steps to ensure that your data is protected in accordance with this policy.

9. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at yihekuajing1@gmail.com or by mail using the details provided below:

Tian'an Cyber Park, No. 1 Jianping Road, Guicheng Subdistrict, Nanhai District, Foshan, Guangdong, China